Warranty Policy

DazzleDiva Warranty

Care Promise – Your Sparkle Protected

At DazzleDiva, we don’t just promise shine — we back it with our Care Promise Warranty.

Scope of Warranty

  • Covers tarnishing of eligible jewellery only.
  • Warranty is valid only on Signature Demi-Fine products (except rings).

Exclusions from Warranty

The warranty does not cover:

Rings due to their rough usage
Damage from regular wear and tear
Breakage due to mishandling
Loss of stones or crystals
Third-party alterations or resizing
Custom-made jewellery sets

Warranty Duration

6 Months Warranty
Demi-fine jewellery except rings

Warranty Resolution & Exchange Guidelines

Keep the product safely in its original DazzleDiva box for the full warranty period.
For an exchange, we’ll schedule a pickup from your location.
Shipping costs:
  • Customer pays a small pickup fee of ₹100 (from you to us).
  • DazzleDiva covers the shipping back to you (from us to you).
This fee is only for doorstep pickup convenience — so you don’t have to worry about packing, courier runs, or handling. We take care of everything while still protecting your jewellery under warranty.

How to Raise a Warranty Claim

Take a clear photograph of the affected item showing the tarnishing.
Email / Whatsapp / Call the following to hello@dazzlediva.co.in or 9058186564:
  • Subject line: “Warranty Request – [Your Order Number]”
  • Description of the issue
  • Photo evidence
  • Address from where the product has to be picked
Once approved, we will send you a link to pay the one-side shipping fee of ₹100.
After payment is received, pickup of the product will be scheduled.
Email: hello@dazzlediva.co.in
Mobile: 9058186564

Additional Notes

  • Claims are subject to inspection and validation by the DazzleDiva team.
  • DazzleDiva reserves the right to decline a claim if the issue does not fall within the warranty terms.

DazzleDiva Care Promise: If your jewellery tarnishes within the warranty period, we’ll replace it.

Because your sparkle deserves protection.

This warranty policy is effective as of the date of your order and may be updated from time to time.